Brother Work Smart 1360 Wireless Color Inkjet All-in-One Printer
$169.99 reg $179.99
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- $149.99reg $249.99 Sale3.9 out of 5 stars with 164 ratings
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- $149.99reg $249.99 Sale3.9 out of 5 stars with 164 ratings
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Guests are saying
This printer has received mixed feedback from guests, with some praising its ease of setup and print quality, while others express frustration over connectivity issues and expensive ink cartridges. Many guests appreciate its speed and functionality for home or office use, highlighting its ability to print, scan, and copy effectively. However, concerns about ink consumption and the convoluted setup process have been noted, making it essential for potential buyers to consider their specific needs before purchasing.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.2 out of 5 stars with 19 reviews
1 out of 5 stars
23 May, 2026
originally posted on brother-usa.com
Bad
Don't buy brother. Doesn't work. Full stop. Any other printer is better.
1 reply from Brother team - 2 months ago
Thank you for taking the time to share your experience—we truly appreciate your candid feedback. We’re very sorry to hear about any frustration you may have encountered. Comments like yours are essential in helping us evaluate and improve both our products and customer experience moving forward. If you're open to it, we’d appreciate the opportunity to assist, our support team would be happy to help explore solutions with you. https://www.brother-usa.com/contact-us
4 out of 5 stars
21 April, 2026
originally posted on brother-usa.com
Happy so far
I am happy with this printer as of now. We will see how it holds up over time. I have given 4 stars only because the replacement ink is expensive.
1 out of 5 stars
13 April, 2026
originally posted on brother-usa.com
DO NOT BUY! INCREDIBLY FRUSTRATING PRINTER
Ridiculously frustrating printer, wish I NEVER, EVER bought. Also, this printer goes through ink like theres no tomorrow! DO NOT BUY!
1 reply from Brother Customer Service team - 4 months ago
We are sorry that you are experiencing issues with your Brother MFC-J1360DW, and we understand your frustration. We'll be happy to help you. Please contact Brother Customer Service using the link below: https://www.brother-usa.com/support
1 out of 5 stars
21 March, 2026
originally posted on brother-usa.com
Horrible - Don't waste your money
This is the worst at-home printer I've ever had in over 30 years of practice. The procedure to connect it to the internet is convoluted and I still cannot get it connected to my iphone via wireless, although it is at least connected to my laptop. Nothing in the controls is intuitive and trying to find answers either on the Brother website or, in desperation, Google. It frequently displays an error message instead of printing and I have to unplug it. This is a waste of money and when I use up the ink cartridges, I'm junking it.
1 reply from Brother team - 4 months ago
We are sorry for the experience you are having with your Brother MFCJ1360DW getting it connected to the network and also your devices. If you’ll give us another chance, we’d like to make things right. Please contact us directly at: https://www.brother-usa.com/support
1 out of 5 stars
5 March, 2026
originally posted on brother-usa.com
Forces you to buy colored ink.
Beware: The printer won't let you print anything in black and white if you run out of any of the other colors. That mean if you're out of yellow ink, you can print ANYTHING until you buy more yellow ink. It's a complete scam and I'm furious at the blatant attempt to force people to buy more of their expensive ink. Pick a different brand.
1 reply from Brother Customer Service team - 5 months ago
I’m sorry to hear your experience with the Brother inks for Brother MFC-J1360DW. If you’ll give us another chance, we’d like to make things right. Please contact us directly at: https://www.brother-usa.com/support
1 out of 5 stars
11 February, 2026
originally posted on brother-usa.com
I should have stayed with HP
Cannot get it to hook up. Brother support cannot find the printer. I search for MFC-J1360DW and nothing ?
1 reply from Brother Customer Service team - 6 months ago
Thanks for taking the time to review your experience with the Brother MFCJ1360DW. We appreciate your feedback. I’m sorry to hear about your experience with Brother Customer Service. If you’ll give us another chance, we’d like to make things right. I’m sorry to hear that you are having connection issues with the Brother MFCJ1360DW. Please contact us directly at: https://www.brother-usa.com/support/MFCJ1360DW
2 out of 5 stars
30 January, 2026
originally posted on brother-usa.com
Wobbly cord
Cord doesnt stay in printer. Very loose and wobbly. I would have simply replaced the cord if you had that option. Im having to replace the whole unit.
1 reply from Brother Customer Service team - 6 months ago
Thanks for taking the time to review your experience with the Brother MFCJ1360DW. We appreciate your feedback. I’m sorry to hear that you are having power cord issues with the Brother MFCJ1360DW. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you in order to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/MFCJ1360DW
3 out of 5 stars
14 January, 2026
originally posted on brother-usa.com
Not a friend of Apple computer
Finally after ordering this printer on 12/31/25, it successfully spit out a print alignment test on the night of 01/13/26. It is a fine machine - doing all I need it to do. But it's almost impossible to set up without a cell phone WITH a SCANNER. Even the guide that came with it, implied that it may not play nicely with an Apple computer and another working printer would be needed to read step-by-step instructions to install. In the final analysis, it may not be worth the stress for Apple owners.
1 reply from Brother Customer Service team - 7 months ago
Thanks for taking the time to review your experience with the Brother MFCJ1360DW. We appreciate your feedback. I’m sorry to hear that you are having installation issues with the Brother MFC-J1360DW. I sincerely apologize for any inconvenience this issue may have caused you. We can help with that. I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link: Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/189037 Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/185118 Answer Link: https://help.brother-usa.com/app/answers/detail/a_id/185179 If you still have difficulties, please contact Brother Customer Service at: https://www.brother-usa.com/support/MFCJ1360DW
4 out of 5 stars
8 December, 2025
originally posted on http://brother.ca
Great printer for the price
Came the next day, packaged well and easy to set up. I did struggle a little with the paper set up, but that could be my age..lol. Other than that it works perfectly, print and scan from my iPad no problem… Great product
3 out of 5 stars
30 November, 2025
originally posted on brother-usa.com
(no review title)
The 1.8 inch display screen is small and difficult to read. The print quality is good. The instructions are not very clear. The printer works good but the set up is difficult.
1 reply from Brother Customer Service team - 8 months ago
Thanks for taking the time to review your experience with the Brother MFCJ1360DW. We appreciate your feedback. If you still need assistance, please contact the Brother USA support team at: https://www.brother-usa.com/support
1 out of 5 stars
20 November, 2025
originally posted on brother-usa.com
Far from Simple Home Computer
Extremely difficult to connect printer to my Dell PC. Actually paid tech service to try to connect the printer to the PC and they couldn't. Brothers is precise when requiring software or computer cable but leaves you in the dark of the precise software or cable hook up. I had Epson for more than 10 years with almost no issues. I was hoping Brother printer would be the same.
1 reply from Brother Customer Service team - 8 months ago
Thanks for taking the time to review your experience with the Brother MFCJ1360DW. We appreciate your feedback. I’m sorry to hear that you are having connectivity issues with the Brother MFCJ1360DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at: https://www.brother-usa.com/support/MFCJ1360DW
5 out of 5 stars
23 October, 2025
originally posted on brother-usa.com
Love this machine!
[This review was collected as part of a promotion.] I love the printer! Its easy to setup and use. I can use my phone to print!!! Prints fast and handles the paper great. I will definitely purchase brothers again
5 out of 5 stars
8 October, 2025
originally posted on brother-usa.com
Fantastic!
[This review was collected as part of a promotion.] I am in love with this printer! It is so speedy and easy to use! I had no problem getting it connected to my phone and the print quality was superb! Paper handling was smooth and ink consumption was average. Highly recommend!
5 out of 5 stars
30 September, 2025
originally posted on brother-usa.com
Just Ok
[This review was collected as part of a promotion.] Ok printer only issue is the ink cartridges are expensive. Not that great unfortunately. Speed and connectivity is ok.. Print quality could be better. Ok paper handling. Not sure I would recommend this printer.
5 out of 5 stars
24 September, 2025
originally posted on brother-usa.com
Works fast and very accurate
[This review was collected as part of a promotion.] Very fast at all the task it performs .easy to use . The ik is awesome don't run or smudge. Easy to set up the connectivity is awesome and easy .. paper is easy to install and remove . A great multiple task printer for home office or college dorm It's prints, scan, and copies. I highly recommend this product.
5 out of 5 stars
12 September, 2025
originally posted on brother-usa.com
Works well
[This review was collected as part of a promotion.] I uploaded a photo of when u first got it still in box. But the printer works good prints well, good color and just an all around good printer for everyday printing needs. Everything is easy to figure out and gets the job done, I recommend it and that’s all at a good price.
5 out of 5 stars
9 September, 2025
originally posted on brother-usa.com
Very easy to set up and use!
[This review was collected as part of a promotion.] This printer is so easy to set up and use! It took about 15 minutes to open the box, set up the printer, and start printing. The ink cartridge is very easy to replace, you just snap it in to the compartment on the side of the printer. And printing is a breeze! I have had printers that take 20+ minutes just to connect every time you want to connect, but after the initial 2 minute set up all you have to do is hit print whenever you are in range of the printer! It’s a little big and loud, but it is a great printer for the price!
5 out of 5 stars
6 September, 2025
originally posted on brother-usa.com
Great little printer
[This review was collected as part of a promotion.] This is a great little printer. It’s not huge, but still does the basic functions of the bigger printers. It’s also able to print each page at a decent speed.
4 out of 5 stars
4 September, 2025
originally posted on brother-usa.com
Beautiful pages
[This review was collected as part of a promotion.] This was so easy to connect! It maybe only took about 10 minutes to connect to my phone, our wifi, one of our computers, and do all the calibrations. It does print kind of slow but I’m not in a rush so not that big of a deal to me. The quality is amazing though. It prints smooth and rich! Only really knock for me is it’s not compatible with my Chromebook which is what I mainly work off of. Other than that I love my printer and have already been printing up a bunch of worksheets for my kiddo.