Oral-B iO3 Electric Toothbrush with Timer and Multiple Brush Modes - Light Blue

We are so sorry to hear about what happened, we understand how upsetting something like this can be. Please know, safety is our top priority, all our products are thoroughly evaluated to be safe when used as directed and this is not what we would expect. Please contact us at 1-800-566-7252 so we can learn more.

We're sorry to learn your toothbrush didn't come with a travel case. For more help with your order, we recommend reaching out to Target at 1-800-440-0680.

Tori, we never want to leave you feeling disappointed, and hope you're feeling well today. Please know that there’s nothing in our toothbrush components that would cause mold before use. Mold requires organic material to grow, which isn’t present in our brushes. While it’s rare, mold can develop after use if the brush is stored in a damp area or comes into contact with certain cleaning agents or soaps that can make the plastic porous. To help keep your toothbrush free of build up, rinse the brush head under running water with the handle on. Then switch it off, remove the head, clean both parts separately, and dry them before reattaching. If you're feeling unwell, we recommend discontinuing use of your iO 3. So we can help further, please call us at (800) 566-7252.

We're sorry you didn't receive the iO 3 you were expecting. For more help, we recommend reaching out to Target at 1-800-440-0680.

We're surprised and sorry that you weren't a fan of the Oral-B iO3. We wouldn't expect this to be your experience, but we'd love to help you find your Oral-B match. Please give us a call at (800) 566-7252.

This certainly isn't the experience we want you to have with our iO3 toothbrush, Lisa, and we're sorry. Our brushes and their chargers undergo extensive testing to ensure you receive them in perfect condition and that they meet your expectations. We'd like to learn more and do our best to make things right for you. Please give our team a call at (800) 566-7252.

We're sorry to hear this, since we have strict quality checks in place to ensure that you receive everything that's listed on the packaging. We'd be happy to look into this further for you and see how we can best help. When you have a chance, please give us a call at (800) 566-7252.

We're so sorry to learn your iO 3 isn't working, and appreciate you reaching out. Please know, we have many quality checks in place to ensure only the best products reach you. If your toothbrush is within warranty, and you have your receipt, there is no shipping costs associated with sending it in. We'd be more than happy to help with our warranty service, so when you have a chance, please call us at (800) 566-7252.

This is certainly not something we'd expect, and we appreciate you bringing this to our attention, Colleen. Please know that our toothbrushes undergo extensive testing to ensure they last at least two years, and we have some tips that may help get it working again. Visit our Oral-B website to try the troubleshooting tips. If this doesn't work, we'd love a chance to assist you further. Contact us at 1-800-566-7252, M - F, 9 am to 6 pm EST.

We're sorry to hear that this has been your experience with our iO Series 3 toothbrush. We do have strict quality checks in place to ensure that you can use our brushes and brush heads with ease, and a lot of thought has gone into their design. As well, they've been thoroughly evaluated to be safe when used as directed. We'd like to mention that there’s nothing in our toothbrush components that would cause mold before use. Mold requires organic material to grow, which isn’t present in our brushes. While it’s rare, mold can develop after use if the brush is stored in a damp area or comes into contact with certain cleaning agents or soaps that can make the plastic porous. To prevent this, it’s important to clean and dry your brush after each use. You can clean your brush by rinsing the brush head under running water with the handle on. Then, switch it off, remove the head, clean both parts separately, and dry them before reattaching. We hope this is helpful. We'll be sure to share this with our team, and we do recommend that you discontinue use of this particular product if you're experiencing any sort of reaction. So that we can learn more and gather some additional details for our Safety and Quality Teams, please give us a call at (800) 566-7252 when you have a moment.

We're sorry to hear that your brush stopped working. If you haven't already, we suggest charging it for the full amount of time listed in the manual. So that we can look into this further for you, please give us a call at (800) 566-7252 when you can.

We're incredibly sorry to hear about this, Hollie. If you have not done so already, be sure to clean your brush after every use. Things like soap can make the material on the brush porous, so cleaning the brush after every use can prevent this. We'd like to connect and help you further with this. We can be reached at 800-566-7252.

All Oral-B iO3 users should be enjoying the great smile regular use of the brush delivers, and we do apologize for your frustration. We want to assure you there’s nothing in our toothbrush components that would cause mold before use. While it’s rare, mold can develop after use if the brush is stored in a damp area or comes into contact with certain cleaning agents or soaps that can make the plastic porous. The best defense for this concern is to rinse the brush head under running water with the handle on. Then switch it off, remove the head, clean both parts separately, and dry them before reattaching. We’re here to help and look forward to your calling us for further assistance. Dial 1 (800) 566-7252, any Monday-Friday, from 9 AM to 6 PM, EST.