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Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - 2 of 4Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - 3 of 4Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - 4 of 4
Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - 1 of 4

Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones - Smoky Pink

8 Questions
$249.99 reg $398.99
Sale save $149.00 (37% off)
ColorSmoky Pink

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At a glance

About this item

Highlights

  • Industry Leading noise cancellation-two processors control 8 microphones for unprecedented noise cancellation. With Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
  • Magnificent Sound, engineered to perfection with the new Integrated Processor V1
  • Crystal clear hands-free calling with 4 beamforming microphones, precise voice pickup, and advanced audio signal processing.
  • Up to 30-hour battery life with quick charging (3 min charge for 3 hours of playback)
  • Ultra-comfortable, lightweight design with soft fit leather
  • Multipoint connection allows you to quickly switch between devices
  • Carry your headphones effortlessly in the redesigned case.
  • Intuitive touch control settings to pause play skip tracks, control volume, activate your voice assistant, and answer phone calls.
  • For everyday convenience, just Speak-to-Chat and Quick Attention mode stop your music and let in ambient sound
  • With instant pause/instant play music automatically pauses when headphones are taken off and starts again when they are put back on.

Description

The WH-1000XM5 headphones rewrite the rules for distraction-free listening. Two processors control 8 microphones for unprecedented noise cancellation and exceptional call quality. With a newly developed driver, DSEE – Extreme and Hires audio support the WH-1000XM5 headphones provide awe-inspiring audio quality. And with the new Auto NC Optimizer, noise canceling is automatically optimized based on your wearing conditions and environment.
Weight: 1.6 Pounds
Water Resistance: No Water Resistance Rating
Ear Cushion Material: Leather
Electronics Features: Automatic Shut-Off, Volume Control, Built-In Microphone, Adjustable Headband
Connection Type: USB-C
Package Quantity: 1
Compatible With: Apple iOS, Alexa, Android, Google Assistant
Model name: WH-1000XM5/P
Noise Canceling: Noise Canceling
Microphone: Built-In Microphone
Maximum Battery Charge Life: 30 Hours
Wireless Type: Wireless
Battery: Lithium Ion, No Battery Used
Warranty: 1 Year Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 93069056
UPC: 027242931510
Item Number (DPCI): 008-07-0411
Origin: Imported
If the item details aren’t accurate or complete, we want to know about it.

Shipping details

Estimated ship dimensions: 9.8 inches length x 8.5 inches width x 2.7 inches height
Estimated ship weight: 1.55 pounds
We regret that this item cannot be shipped to PO Boxes.
This item cannot be shipped to the following locations: American Samoa (see also separate entry under AS), Guam (see also separate entry under GU), Northern Mariana Islands, Puerto Rico (see also separate entry under PR), United States Minor Outlying Islands, Virgin Islands, U.S., APO/FPO, Alaska, Hawaii

Return details

This item must be returned to any Target store.
This item must be returned within 30 days of the date it was purchased in store, delivered to the guest, delivered by a Shipt shopper, or picked up by the guest.
See the return policy for complete information.

Q: Does the plastic hinge break after a few months?

submitted by Alec - 2 years ago

  • A: How long is warranty

    submitted byBrenda - 11 months ago

  • A: Mine broke after about 12 months of use. This is usually how long sony WH1000 headphones last. I'm on my 2nd pair.

    submitted byBen - 2 years ago

  • A: Is the Sony WH-1000XM5 a refurbished product?

    submitted bykim - 1 year ago

  • A: Mine broke after about 5 months, not sure how

    submitted byAB - 1 year ago

  • A: Hi Anonymous, thanks for reaching out about the Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. Sony WH-1000XM5 Some users have reported that the hinge broke after a few months of use. Some factors that may have contributed to the breakage include folding the headphones, dropping them, or removing them with one hand. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am-11 pm CST

    submitted byRena - 2 years ago
    Target expert support

Q: Why are y'all not answering people's questions directly?We want to know exactly what the Allstate insurance covers concerning these headphones: the hinge. Don't defer to "contact TGT", answer here.

submitted by Person BUYING from you - 1 year ago

  • A: Hi Person BUYING from you, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 1 year ago
    Target staff support

Q: Is the Sony WH-1000XM5 a refurbished product?

submitted by kim - 1 year ago

  • A: Hi kim, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. No, it is a new item. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 1 year ago
    Target staff support

Q: After reading about these headphones, the hinges seem to break a lot. I see there's an Allstate protection plan. Does that plan cover if the hinges break?

submitted by Rebecca - 2 years ago

  • A: Hi Rebecca, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMike - 2 years ago
    Target expert support

Q: Hi is there any student discount for this

submitted by Cade - 2 years ago

  • A: Hi Cade, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 2 years ago
    Target staff support

Q: Hi are will the Sony XM5 pair with an IPhone 15 plus?

submitted by KD James - 2 years ago

  • A: Hi KD James, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. The Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones should work perfectly with Android and IOS devices. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 2 years ago
    Target staff support

Q: Price was 249.9 and sale ends at Thu. Now 329,9 and ends Thu. I returned other headphones to buy these but not willing to pay more than 249.9. Not a good marketing.

submitted by Mikko - 3 years ago

  • A: Hi Mikko, thanks for reaching out about Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMatt - 3 years ago
    Target expert support

Q: Do they come with wire for a piano that is not capable of wireless connection?

submitted by Jan - 3 years ago

  • A: Hi Jan, thanks for reaching out about the Sony WH-1000XM5 Bluetooth Wireless Noise-Canceling Headphones. The Sony WH-1000XM5 headphones have a Stereo Mini Jack and connection cable (approx. 1.2m) is included. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am -11 pm CST.

    submitted byRena - 3 years ago
    Target expert support
See all questions (8)

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Guests are saying

The Sony WH-1000XM5 headphones are praised for their exceptional noise cancellation, sound quality, and comfort, making them ideal for travel, work, and leisure. Guests appreciate features like adaptive sound control and long battery life, although some express concerns about build quality and durability. Overall, these headphones offer a premium listening experience, but potential buyers should consider the mixed feedback on their longevity and design.
    Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
    4.3 out of 5 stars with 1721 reviews
    50% would recommend
    85 recommendations
    1 out of 5 stars
    30 July, 2026
    originally posted on sony.com
    Image

    Dissapointed

    I'm very disappointed with this product, I bought a Sony TV a Sony Soundbar and these headphones, I have downloaded the Connect App and it appears that I cannot change the sound quality via the equaliser to suit my needs to watch TV, that is to have a different volume to the soundbar and a clear sound. It has been suggested to me that the only way I can achieve this is to buy a Bluetooth Transmitter really!
    Flat Sound
    Did you find this review helpful?
    3 out of 5 stars
    25 July, 2026
    originally posted on sony.com
    Image

    Poor easy instructions

    I and very disappointed with the customer support with this product. I still have not been able to get the headphones working properly because of the lack of instructions. I cannot answer my phone when it rings. Where is your instruction manual?
    1 reply from Sony support team team - 5 days ago
    Hi, Thank you for your feedback. We’re sorry to hear that you're facing difficulties with the instructions for your WH-1000XM5. This is certainly not the experience we aim to provide, as we continuously strive to deliver the best possible quality. It's worth to mention that Sony is complying with new EU regulations along with our Road to Zero approach to cut down on electronics waste: https://cutt.ly/Or1k7S4k However, you can explore the features of your headset by using the online manual guide as it's very comprehensive and thorough: https://cutt.ly/GyyMibpG To learn specifically how to answer incoming calls using your headset, you can follow the instructions here: https://cutt.ly/ayyMi97O If you need any further assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Please copy and paste links into your browser) Nadine @Sony Support UK
    Tomw1
    Did you find this review helpful?
    5 out of 5 stars
    24 July, 2026
    originally posted on sony.com
    Image

    Great Headphones

    Amazing 🎧 cant find a fault. Guaranteed excellent purchase.
    Opsgoon
    Did you find this review helpful?
    1 out of 5 stars
    Thumbs down graphic, would not recommend
    23 July, 2026Verified purchase

    Never again Sony

    Battery stopped charging after a few months. Neither Sony or Target honor the 12 months warranty. Sony says that Target’s receipt is fake and Target is aware of that Sony does this a lot of the time and says that’s why they offer the extended warranty but in the end neither is trying to fix it. Bottom line is expensive headphones worthless after a few months.
    1 guest found this review helpful. Did you?
    1 out of 5 stars
    Thumbs down graphic, would not recommend
    23 July, 2026Verified purchase

    Sony is terrible

    The hinge broke within 6 months of normal use (apparently a common issue) and Sony refused to cover it under warranty.
    1 guest found this review helpful. Did you?
    1 out of 5 stars
    18 July, 2026
    originally posted on sony.com
    Image

    Defective unit and painful replacement process

    Sound quality and noise cancellation are excellent, but my unit developed a strange issue, faint background audio bleeding through even when nothing was playing, with no clear cause after multiple troubleshooting steps and a firmware update. Sony support confirmed it needed a replacement, but the process was a hassle: I had to purchase a shipping label myself, print it out, and drop the package off in person. Now I'm looking at roughly two more weeks without headphones before a replacement arrives. For a premium-priced product, I expected either better quality control or a smoother, more customer-friendly replacement process.
    1 reply from Sony North America Customer Support team - 12 days ago
    Hello there, Thank you for considering Sony products. We are sorry to hear about the issue you experienced with your WH-1000XM5 headphones, especially the faint background audio bleeding through despite your efforts with troubleshooting and the firmware update. We understand how frustrating the replacement process must have been, including the need to purchase and print a shipping label and arrange the drop-off yourself. We recognize that being without your headphones for an extended period adds to the inconvenience. This situation does not reflect the high standards we aim to uphold, and we truly appreciate you sharing these concerns. We will pass your feedback on to the appropriate Sony team as we continue to work on improving both our products and service experience. Best regards, -Fred
    john2196
    Did you find this review helpful?
    5 out of 5 stars
    11 July, 2026
    originally posted on sony.com
    Image

    Secound set

    This is my second set gave 1st set to my wife great to use on flights stops all the any back ground noise
    Devo21
    Did you find this review helpful?
    2 out of 5 stars
    9 July, 2026
    originally posted on sony.com
    Image

    Posh headphones, designed for big blokes

    I really wanted to love these, in fact I ordered, reordered, and returned two different colourways. In the end I returned them because a) they are far to large for my head, even on the smallest setting and b) aesthetically the colourways are very ''cold" and don't suit my warm colouring, and c) the touch controls are on the right hand side only, making it awkward to use whilst doing right handed activites. The shape of the earphones meant that the lowest point would sit right on my jawline. I consider myself to have a fairly big round head (!) but it feels like these were really designed for men, without much thought for smaller women's bodies. The aesthetic point isn't something I would normally worry about too much, however for the price and prestige of these headphones I think you really have to love them to justify the cost. In the end I've opted for a pair of Anker noise cancelling headphones which share a lot of the same features, have a much warmer tone that suits my colouring, and most importantly - fit my head. They're nowhere near as well designed or high quality as these Sony ones but having them not sit on my jaw is more important than the sound quality at this stage for me. Sony - make a smaller pair, with round ear pads, in warm colours, and maybe I'll reconsider.
    1 reply from Sony support team team - 20 days ago
    Hi, Thank you for your feedback. We’re sorry to hear that the design of the WH-1000XM5 didn't meet your expectations. This is not the norm, as we strive to deliver the best quality possible. We appreciate your feedback. Hearing from our customers helps us continuously improve our products to align with your preferences. Rest assured that we've raised it to the concerned team for future consideration. If you need any assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Nadine @Sony Support UK
    Brenda88
    Did you find this review helpful?
    1 out of 5 stars
    30 June, 2026
    originally posted on sony.com
    Image

    Do Not Buy Sony

    I received these headphones about 6 months ago as a gift. I absolutely loved everything about them until the hinge broke and I was then told to go pay money to fix it. It seems everywhere I look this is considered a known issue and that Sony is deciding to just ignore everyone it is happening to. This has been about the worst possible product experience I have ever had and I plan to continually tell people to avoid Sony products because of it. Quite the wild move to ruin your reputation as a company over not owning up to poorly made plastic.
    1 reply from Sony North America Customer Support team - 1 month ago
    Thank you for the detailed feedback! We are so glad to hear you absolutely loved everything about the sound and experience at first, but we are incredibly sorry about that broken hinge. We want our headphones to be as durable as they are smart, so we are definitely passing your notes about the hinge structure straight to our engineering team to look into for future design tweaks. Since our limited warranty only covers internal factory defects and doesn't cover physical damage to the exterior structure, we unfortunately aren't able to offer a different support outcome on the repair costs. We really appreciate you sharing your experience so we can keep improving our build quality moving forward. Thank you for choosing Sony! Best regards, Gus, Sony Social Media Team
    Customer3
    Did you find this review helpful?
    5 out of 5 stars
    23 June, 2026
    originally posted on sony.com
    Image

    Excellent headphones

    These headphones are perfect with excellent Noise cancellation and its sound i recommend this product
    Arshdeep
    1 guest found this review helpful. Did you?
    1 out of 5 stars
    21 June, 2026
    originally posted on sony.com
    Image

    Poor build breaks super easy.

    I bought this and as ANC headphones they are great. What's not great is the same hinge issue that has plagued this series. Hinge broke within a couple of months of purchase. Not even do to poor handling or over filding. These headphones sat on my head or desk untill they just snapped. Terrible build quality for the price. Made me not ever want to buy the product line again.
    1 reply from Sony North America Customer Support team - 1 month ago
    Hi Nav12, Thank you for taking the time to share your detailed feedback regarding your experience with the WH-1000XM5 headphones. We completely understand how frustrating it is to encounter a structural failure like a broken hinge, especially given your careful handling and daily use of the product. While we take all reports of material concerns seriously, our limited warranty is designed to cover internal manufacturing defects rather than external physical damage or structural breaks. Please know that we genuinely value your perspective, and we have shared your observations regarding the hinge reinforcement directly with our design and engineering teams for future product considerations. To help you get your headphones back to working order, we have partnered with Encompass to offer professional out-of-warranty repair options. Phone: 1-866-835-1146 Email: service@encompass.com Hours: Monday – Friday, 8:00 AM – 6:00 PM EST They will be able to provide you with the most efficient repair solutions available. Thank you for considering Sony! Regards, Dominick
    Nav12
    Did you find this review helpful?
    1 out of 5 stars
    19 June, 2026
    originally posted on sony.com
    Image

    Poor quality and no customer support

    I bought a second pair in less than a year because the original pair broke. Thought my 18 year old daughter may have been rough with them. Second pair broke within 6 months even with extended warranty no assistance. Although the sound and noise canceling is awesome I do not recommend buying Sony headphones they are expensive for the quality and no help other than charging for repairs on a common issue from what I see online.
    1 reply from Sony North America Customer Support team - 1 month ago
    Hi there, Thanks for the feedback. We're truly sorry to hear that both pairs of headphones broke so quickly, especially since you love the sound and noise canceling features. We completely understand your frustration with the warranty situation. We highly recommend reaching out directly to the store or company where you bought that extended warranty to reconfirm your coverage. If they can't help, we want to make sure you're taken care of. We've partnered with our parts supplier, Encompass, to offer a low-cost repair option. If you want to give that a try, here is how you can reach them: Phone: 1-866-835-1146 Email: service@encompass.com Hours: Monday - Friday, 8:00 am - 6:00 pm EST Thanks for considering Sony. We appreciate you sharing your experience. Warm regards, Estefany
    LarryC827
    Did you find this review helpful?
    4 out of 5 stars
    16 June, 2026
    originally posted on sony.com
    Image

    Same good features

    Replaced one that had been broken buy someone sitting on it and already knew it to be a great product! Would have loved the XX but my budget can’t stretch to it so happy to remain with an updated one of the same model.
    1 reply from Sony UK team - 1 month ago
    Hi, Thank you for your feedback. We are happy to hear that you are enjoying your WH-1000XM5, and happy with the quality we always aim to deliver! We hope you continue to enjoy it for years to come! Furthermore, if you need any further assistance, feel free to contact us using this link: https://cutt.ly/heoRCkdW (Please copy and paste the links into your browser) Ismail @Sony Support UK
    Jayceee
    Did you find this review helpful?
    5 out of 5 stars
    10 June, 2026
    originally posted on sony.com
    Image

    Amazing ANC

    Bought this pair just before a work trip. Noise cancellation very effective so far!
    AllFather
    Did you find this review helpful?
    4 out of 5 stars
    8 June, 2026
    originally posted on sony.com
    Image

    Great product

    I bought new Sony headphones because my old ones were 12 years old, they still work but not as great as Graham wh1000xm5, I can see a lot of progress
    1 reply from Sony UK team - 2 months ago
    Hi, Thank you for your feedback. We're happy to hear that you are enjoying your WH-1000XM5. We hope you continue to enjoy it for years to come! If you need any assistance, do not hesitate to contact us using the details provided in the following link: https://cutt.ly/heoRCkdW (Copy and paste the link into your browser) Ismail @Sony Support UK
    Greg1981
    Did you find this review helpful?
    5 out of 5 stars
    7 June, 2026
    originally posted on sony.com
    Image

    Fantastic

    I received these as a birthday present and am absolutely delighted with them 🤩
    Isobelbob
    Did you find this review helpful?
    5 out of 5 stars
    6 June, 2026
    originally posted on sony.com
    Image

    Great product

    I really love them and the noise cancelling is perfect
    Albi90
    Did you find this review helpful?
    5 out of 5 stars
    4 June, 2026
    originally posted on sony.com
    Image

    Well Worth It

    I bought these headphones five years ago and they are unparalleled in quality and design. The sound quality is rich and true. The app is awesome. Well worth the money. The noise cancelling and battery life is remarkable especially on long flights.
    1 reply from Sony North America Customer Support team - 2 months ago
    Hi Boomet! Thank you so much for taking the time to share your review! We are thrilled to hear that your WH-1000XM5 headphones have served you so well over the last five years. It means the world to us that you love the rich sound, great app, and solid value. We are so happy to have you as part of the Sony family! Best regards, Estefany
    Boomet
    1 guest found this review helpful. Did you?
    5 out of 5 stars
    29 May, 2026
    originally posted on sony.com
    Image

    ANC

    Just worth it...and bit expensive... so anyways....money buys everything..also needs to improve the sony connect app very bad graphics ....looks like using java application...please update the app..thanks
    Ssaif
    Did you find this review helpful?
    1 out of 5 stars
    28 May, 2026
    originally posted on sony.com
    Image

    Another failed hinge point

    I had great hope in this redesigned headset. Every high-end Siny headset I have purchased failed at the hinge point. My experience with this redesigned hinge point was very sad, as this hinge also broke. When they break they become unwearable. I really don't want to continue buying high-end products from Sony only to have them keep failing. I an done with Sony. Grrrrrrr.
    1 reply from Sony North America Customer Support team - 2 months ago
    Hi Tommy1957, Thanks for the feedback. We're so sorry to hear that the headband on your WH-1000XM5 broke, especially after your loyalty to our headphones. We completely understand your frustration, and we want to help make this right. We have partnered with our parts supplier, Encompass, to offer a low cost repair specifically for a broken headband on this exact model (please note this special offer doesn't apply to other models or different issues). You can reach out to them directly to get this sorted out: Phone: 1-866-835-1146 Email: service@encompass.com Hours: Monday - Friday: 8:00 am - 6:00 pm EST We appreciate you giving Sony a chance with this product. We hope we can win back your trust. Warm regards, Estefany
    Tommy1957
    1 guest found this review helpful. Did you?

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